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Disability services standards

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Disability services standards

The National Standards for Disability Services aim to promote a consistent approach to the improvement of the quality of services at a national level.

The Standards focus on rights and outcomes for people with disability, and reflect the move towards person centred approaches.

The Standards


  • Rights: The service promotes individual rights to freedom of expression, self-determination and decision-making and actively prevents abuse, harm, neglect and violence.
  • Participation and Inclusion: The service works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.
  • Individual Outcomes: Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.
  • Feedback and Complaints: Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.
  • Service Access: The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.
  • Service Management: The service has effective and accountable service management and leadership to maximise outcomes for individuals.

For more information

For more information on the National Standards for Disability Services or to download related documents, visit the Disability Services Commission website.